Shipping and Returns

We want your Grabbit case in your hands fast. Here is how shipping works.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM ET typically begin processing the next business day.

Where we ship from

Orders ship from our U.S. fulfillment center in Pennsylvania. Some items may ship directly from Amazon fulfillment depending on availability.

Shipping methods & rates

We ship throughout the United States. Available shipping speeds and exact rates are calculated at checkout based on your address and order weight. Estimated delivery is 2–6 business days for standard shipping once an order has shipped.

Order tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to update after you receive it.

International shipping

At this time we ship within the United States only. For international or bulk/wholesale orders, please contact us at support@newtrent.com.

Questions?

Email support@newtrent.com and our team will be glad to help.

We stand behind every Grabbit case. If something isn’t right, we’ll make it right.

30-day returns

You may return most items within 30 days of delivery for a refund. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to start a return

Email support@newtrent.com with your order number and the reason for the return. We’ll send return instructions and, where applicable, a return label.

Refunds

Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.

Return shipping

If the return is due to a defect or our error, we cover return shipping. For other returns, the customer is responsible for return shipping costs.

Damaged or defective items

If your case arrives damaged or develops a defect, contact us within 30 days at support@newtrent.com with a photo and your order number, and we’ll arrange a replacement or refund.

Limited warranty

Grabbit cases are covered by a 12-month limited warranty against manufacturing defects from the date of purchase. This warranty does not cover normal wear, accidental damage, or misuse.

Amazon orders

Orders placed through Amazon are subject to Amazon’s return policy. Please process those returns through your Amazon account.