RMA

Welcome to New Trent’s RMA request page.

If you own one of our product and having an issue with product please fill in the information below for us to assist you with your issue. Also if for any reason you decide that New Trent’s product isn’t for you, you can return it to us within 30 days of purchase for a full refund, or return it to us within 300 days for an replacement/exchange due to a malfunction.

  •  – our team member will contact you within 24 business hours of RMA submission.
  •  – Do not return any items/products without a RMA authorization.
  •  – The more detail provided, the faster the process (Order number, clear pictures, details of the issue/question)

 

Warranty Coverage:

  • New Trent’s original manufacturer warranty covers all products from malfunctions due to failure of parts or workmanship that is sold by Newtrent.com and its authorized distributors.

 

Warranty will be voided if:

  • Product(s) purchased as 2nd hand or used
  • Damage resulted from accidental damage or mishandling
  • Damage resulted from misuse and abusive action
  • Damage resulted from chemical, fire, radioactive substance, poison, liquid
  • Damage resulted from natural disaster
  • Damage caused to any 3rd party / person / device and beyond
  • Purchases made over 10 months ago (unless otherwise stated)
  • Service performed by unauthorized repair personnel
  • Promotional item(s)
  • Product(s) purchased from unauthorized retailer and/or distributor

 

NOTE:

New Trent Hours of operation:
Monday - Friday
9:30AM to 5:30PM PST

New Trent’s Return/Exchange policy: Warranty and Return

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Having trouble with the Captcha?

Contact us at support@newtrent.com and provide the information that is requested on the form for our support team to efficicently address your inquiry.

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New Trent Customer Service Contact Form

IMPORTANT: FILLING IN ALL REQUESTED INFORMATION!

Select the correct subject to your request and fill in ALL requested information.

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