New Trent Shipping and Return, Refund policy
New Trent offers shipping to USA and Canada only. At this time we do not offer international shipping
1) For USA domestic shipping, we offer free shipping (7-10 days delivery) if you order more than $25 value goods
2) For USA domestic shipping, we also offer expedite shipping (3-5 days delivery) via usps.com at additional charge
3) For Canada shipping, we offer flat rate shipping (10-15 days delivery) depends on the weight, we also offer expedite shipping (7-10 days delivery) with additional charge
If you have any questions regarding shipping rate, you can get the estimate rate during your checkout, or you can contact us by email us at firstname.lastname@example.org
New Trent offers 6 months' product replacement warranty and 30 days money back warranty
If for any reason you decide that New Trent's product isn't for you, you can return it to us within 30 days of purchase for a full refund or return it to us within 180 days for an exchange due to a malfunction. Refunds are for the cost of the product only and do NOT include shipping and handling charges. The following is NewTrent's Return/Exchange policy:
1) You must be the customer of newtrent.com, if you buy from other resellers, you are not eligible for our original factory warranty.
2) You must register the New Trent product warranty card within 15 days in order to receive this original factory warranty, please go to www.newtrent.com/PR to register your product warranty to protect your investment.
3) If you have any problem with New Trent product, please send an email to email@example.com with your order number and order date, and explain the return reason. If the product was not physically damaged but with some malfunction, we will issue a RMA number (Return Merchandise Authorization) to you.
3) After receive this RMA number from us, please ship the whole package back to the following address within 7 business days, you need to include all the components. You will be responsible for return shipping fee and we will cover replacement shipping fee for USA orders only. We do not cover INTERNATIONAL returns and replacements shipping and handling fee. INTERNATIONAL clients will be responsible for return and replacement shipping charges.
46715 Fremont Blvd
Fremont, CA 94538 USA
4) After receive your defective product, we will ship you a replacement product within 7 business days with no additional shipping fee for USA clients only. INTERNATIONAL clients will be responsible for return and replacement shipping charges.
You will have a peace of mind with this