Support from newtrent.com

Your satisfactory is our goal. In order to serve you better, please contact us for the following customer services

1) 30 days money back guarantee.

If you don't like the product and like to return it back to us for a refund, please contact us at support@newtrent.com

Here is the refund procedure

- Please send a refund request to support@newtrent.com with detailed order information, such as order ID and order number

- Support team will issue you an RMA number

- With the RMA number on the pacakge, the refund will be issued to you when return product is recieved by return center. Your tracking number need to be emailed to support team

2) 180 days product exchange policy

Within 180 days, if product shows any problem, you can send it back to us for an exchange, here is the procedure

- Email us for the problem that you have for your product, order information (order ID and number) need to be included in the email

- A RMA number will be issued to you. With RMA number on the evenlop, mail it back to our return center, we will process the exchange for you

- As soon as we receive defective sample, we will process the exchange for you. An exchange product will be mailed to you

3) Reseller 180 days product warranty policy

- If you are our certified Global reseller partners and purchase our product, you will have 180 days product warranty. For any defective product, we will be able to do exchange for you

-Every 3 month, you can ship back the defective product to our factory in China. Please contact us at reseller@newtrent.com for return shipping address in Hong Kong

-As soon as we received the defective product, we will do the exchange for you. You need to cover the return shipping charge, we will cover the replacement shipping charge

4) OEM/ODM customer support

- If you are our OEM/ODM customer, please kindly contact OEM@newtrent.com for direct assistance

Safety Precautions for the battery product

• Do not expose the product to direct flame, heat or sunshine, as such exposure may result in burning, explosion, and/or generation of toxic gases
• Do not short-link the USB port
• Do not store or transport the product with metal objects
• Do not disassemble or modify the product
• Do not bring the unit into contact with water or any other liquid. If liquid enters the product, immediately unplug the product from any attached power source or device. Continuing to use the product after liquid has entered it may result in fire or electrical shock.
• Discontinue use of the power pack if electrolytic liquid leakage, strange odor, overheating, color change, or any other peculiar occurrence is detected.
• Do not operate above 60C (140F). It is best to operate the new trent powerpack Power Pak between 15C and 25C(59F and 77F).